ck777's Privacy Policy
This policy explains in detail how ck777 collects, uses, and protects your personal information.
ck777 places the highest importance on its users' privacy. When you register on our platform, log in, or use any of our services, you voluntarily share certain information with us. This Privacy Policy clearly explains how that information is collected, for what purposes it is used, with whom it may be shared, and what rights you have.
This policy is an integral part of ck777's Terms and Conditions. By continuing to use our platform, you are considered to have accepted the terms of this policy. For any changes, we will provide notice on this page with an updated date.
Information Collection and Sources
1 What Information We Collect
ck777 collects various types of information, divided into two main categories — information you provide directly, and information generated automatically when you use the platform.
1.1 Information You Provide Directly
The information you provide during registration and account management includes:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID card or passport details for identity verification
- Payment account details (such as your bKash, Nagad, or Rocket number)
- Any messages or information you provide when contacting customer support
1.2 Automatically Collected Information
When you use the ck777 platform, the following information may be collected automatically:
- IP address and device identifier information
- Browser type, operating system, and language settings
- Site browsing history, clicks, and navigation patterns
- Login and logout timestamps
- Transaction and betting history
- Information obtained through cookies and similar tracking technologies
1.3 Information from Third-Party Sources
In some cases, we may verify limited information from trusted third-party services for identity verification or fraud prevention. Your information is not sold or distributed externally through this process.
Purposes of Information Use
2 How We Use Your Information
ck777 uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:
2.1 Account and Service Management
Your information is needed to create and maintain your account, ensure login security, process deposits and withdrawals, and provide gaming services. Payment-related information is used to complete financial transactions via bKash, Nagad, Rocket, or Upay.
2.2 Identity Verification and Security
We verify identity to maintain platform security, prevent fraud and illegal activity, and confirm account ownership. This directly contributes to protecting your account.
2.3 Responsible Gaming
We monitor users' gaming behaviour to identify any at-risk situations early. In line with our Responsible Gaming guidelines, we may set limits or temporarily suspend an account when necessary.
2.4 Customer Support
When you contact our 24/7 live chat or email support, account-related information is used to resolve your issue quickly.
2.5 Technical Improvement
Collected data is used to analyse site performance, diagnose technical issues, and improve the user experience. This analysis is generally carried out in aggregated and anonymised form.
Information Storage and Security
3 How Information Is Kept Secure
3.1 Technical Security Measures
ck777 uses industry-standard security technology to protect your information. All data is transferred via SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are stored on servers in encrypted form.
3.2 Access Controls
Only authorised staff may access your personal information, and they work under strict confidentiality agreements. If a staff member uses information beyond their authorisation, disciplinary action will be taken against them.
3.3 Data Retention Period
Information may be retained for a specified period while your account is active and, after it is closed, to meet legal or regulatory requirements. Once that period has passed, the information is securely deleted or anonymised.
3.4 Third-Party Service Providers
We work with trusted third parties for payment processing, technical support, or analytics. These partners receive only the information necessary for their specific work and are bound by the same confidentiality obligations. Your information is not sold to third parties for any commercial purpose.
Cookies and Tracking Technology
4 Cookie Policy
Cookies are small text files stored in your browser. ck777 uses cookies for the following purposes:
4.1 Essential Cookies
These cookies are essential for the platform's basic functionality. They are used to maintain login sessions, verify security tokens (OTP), and save user preferences. Disabling these cookies will prevent the site from working properly.
4.2 Analytical Cookies
We use analytical cookies to analyse site usage and improve service quality. This data is generally processed in aggregated form and does not directly identify any individual.
4.3 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
Circumstances for Information Disclosure
5 When Information May Be Shared with Third Parties
Under normal circumstances, ck777 does not disclose your information to third parties. However, information may be shared in the following specific situations:
5.1 Legal Obligations
If disclosure of information is legally required in order to comply with a court order, government directive, or applicable law, we may do so. In such cases, we disclose only the information that is legally required.
5.2 Fraud and Crime Prevention
If clear evidence of fraud, money laundering, or other criminal activity is found on an account, information may be shared with the relevant investigating authority.
5.3 Service Providers
The partners we work with for payment gateways, technology infrastructure, or customer support services receive only the information needed for their specific function. They are required to follow their own privacy policies consistent with ours.
5.4 Business Changes
In the event of a future merger or acquisition, user information may be transferred to the new ownership. We will inform users before any such change.
Your Data Rights
6 Your Rights Over Your Information
As a user of the ck777 platform, you have several rights over your own information:
6.1 Right to Access and Correct Information
You can log in to your account at any time to view your stored information and correct it if needed. To make changes to your name, address, or contact details, please contact the support team.
6.2 Right to Delete Information
If you request account closure, we will delete or anonymise your information within a reasonable time beyond what is legally required. However, information that must be retained by law for a specified period will be kept until that time.
6.3 Right to Object to Data Processing
You may object to the processing of your information for analytical or marketing purposes. Submit such requests by email and we will take appropriate action.
6.4 Request Processing
Send any requests regarding your information to our support team. We generally aim to respond within 30 business days. Complex requests may take somewhat longer.
Age Restrictions and Child Protection
7 Protection of Minors' Information
All services on ck777 are intended solely for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
An age verification process is in place during registration. If a minor opens an account by providing false information and this comes to our attention, that account will be closed and the related information will be deleted.
If a parent or guardian believes that their minor child has opened an account on ck777, please contact our support team immediately.
Policy Updates and Contact
8 Updates and Contact Information
8.1 Policy Updates
ck777 may update this Privacy Policy from time to time. For any significant changes, we will provide notice on this page by updating the date and, where necessary, inform users by email. Continued use of the platform after an update will be considered acceptance of the revised policy.
8.2 Contact
For any questions or requests about this Privacy Policy, contact us via our 24/7 live chat support or write to us by email: [email protected]
Our support team can communicate with you in both Bangla and English. Live chat is the fastest option for general questions; for complex matters, sending an email is better.
For more information, you can visit our Frequently Asked Questions (FAQ) section, where you will find answers to many questions about accounts, payments, and security.
8.3 Applicable Law
This Privacy Policy is drafted in accordance with applicable law and will be governed under the relevant jurisdiction in the event of any dispute. Protecting users is our primary goal.